Q: Why am I getting an 'invalid email address or password' error message? It sounds like you might be encountering some issues!

Most likely you are entering the wrong email address or password, but it's also possible that your account is suspended or lapsed. Q: Why didn't I get my 'Reset Password' email? If you're trying to reset your password but aren't getting the email, there are a few things that might be happening - you might be using the wrong email address, it might be getting caught in your spam folder, or you might not have an account at all. Q: Why am I being asked to log in?

Not sure why you're being asked to log in at all? You'll need to log in to schedule or start a meeting, but not to join one. It's possible you don't need to log in at all, depending on what you're trying to do. Return to Top.

The Audio Pin is a unique code that lets GoToMeeting link your phone call with your GoToMeeting Control Panel. This allows you to mute and unmute yourself using the Audio button rather than your telephone keypad, and it also ensures other participants will be able to see when you are speaking. To learn your Audio PIN, check the Audio section of the Control Panel (in the desktop app). When prompted, enter your Audio PIN using your telephone keypad. If you are already connected to session audio, enter a # before and after the PIN.

Q: Why do I see 'View audio options' in the Audio pane? If you don't see the Computer or Phone audio controls on the Audio tab, that means that you haven't yet selected an audio mode. It's possible that the 'Choose an audio option' window is hidden behind another application, so try minimizing other windows until you see the one shown at the right. Then select an audio option to continue. Q: Why can't I connect to audio? First, make sure you have the right option selected in the Audio pane (shown on the right). For example, if you want to dial in using your telephone but you still have 'Computer audio' selected, you won't be able to connect properly.

Still having issues? See our full. Q: Why can't anyone hear me? Most attendees are muted by default when they first join. Make sure the Audio icon at the top of your Control Panel is glowing green, and that your microphone or telephone's mute button is not on as well. Still having issues? Q: Why don't I see the 'Computer audio' and/or 'Phone call' options?

If your Audio pane doesn't look like the one shown to the right, it's possible that the organizer disabled one or both of GoToMeeting's built-in audio options (for example, they might have made it a Computer audio-only meeting, with no phone numbers provided). They might even have provided, in which case you should follow the instructions they provided in the Audio pane.

Return to Top. Q: Why is my Audio button grayed out? If your Audio button is not red or green, there are a few possible reasons why. You are not properly connected to the audio conference. See Step #1 above for directions on connecting and Audio FAQs.

As the scheduling organizer, you may have provided instead of using GoToMeeting's built-in audio. In this case, you will not be able to control muting/unmuting from your Control Panel. Q: Why can't I mute myself?

If you are successfully connected to audio but clicking the green Audio button won't mute your audio feed, there are a few possible reasons why. You connected by dialing in with your telephone, but you did not enter your Audio PIN (listed under the phone numbers in the Audio pane). Without it, the Control Panel can't control your phone's audio feed.

You connected using Computer audio, but there is a connection issue. Try opening the Audio pane and switching to Phone call audio, then switching back to Computer audio to reset the audio connection. Return to Top. You can share your screen or even a specific application with the other attendees in the meeting. Use the Play button in your Control Panel or the Screen button in your Grab Tab to quickly start and stop sharing the screen of your main monitor. » Open the Screen Sharing tab to see additional options:. Use the Show screen drop-down menu to share a different monitor or even a specific application (such as Powerpoint).

Use the Change Presenter menu to transfer the presenter controls to another person. Use the Give keyboard & mouse with menu to allow other attendees to control the mouse and keyboard on the screen you are sharing. The Control Panel includes a Chat pane where you can exchange messages with other attendees. You'll see message notifications appear if your Control Panel is minimized to the Grab Tab. » Use the To drop-down menu to select your recipients:.

Select All to send a public message to all participants. Select Organizer(s) only to send a message only to organizers and co-organizers. Select Presenter only to send a private message to the person sharing their screen. Select a specific individual to send a private message to just that person. Having some installation issues? There are a few different things that might be preventing you from downloading the GoToMeeting desktop software.

Check your system's compatibility. Your computer's operating system must meet certain requirements in order to run the software. Make sure yours doesn't have any limitations on our. Try again and watch out for permissions requests.

In order for GoToMeeting to properly install itself on your computer, you have to grant it permission to access your system. The ways in which you'll be asked to do so will vary depending on your web browser and operating system, so click your Join link again and then select the article that applies to you below. GoToMeeting offers multiple methods for getting into session to make sure that you are able to join whenever and wherever you want.

This particular guide applies to the GoToMeeting desktop app for Mac computers. If it doesn't look the same as what you see on your screen, please select one of the following. Q: Did you join with a mobile device? If you used an iPhone, iPad, Android phone or tablet or a Windows Phone to connect, you likely are using one of our mobile apps.

Select the right one below:. Q: Did you join from a Windows computer? Your Control Panel will look a little different than the one shown above.

Custom Invitation Method For Macro

Q: Did you join from a Mac computer, but it looks different than what's shown above? Depending on the organizer's account settings and the operating system of your computer, you may have instantly joined the session using your your web browser, which allows you to join quickly without installing the full desktop software. Take a look at the resources below to learn more about joining sessions using the Web App.