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Tips Using Windows Remote Desktop Connection Need help logging in to your Trapp Technology cloud through Windows Remote Desktop? Some users prefer this method of accessing their software Windows Remote Desktop Connection. Need a video walk through? Take a look at this quick video for more help: Trapp Technology Support Team About the Trapp Technology Help Desk The Trapp Technology Help Desk website is a one-stop shop where you can take care of tasks such as adding or removing users, and updating your financial professional’s information.
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Windows Remote Desktop Connection is the easiest and most secure way to get access to your data. While we provide many ways for you to update your cloud settings online, we know that there’s nothing that can replace a live support staff.
Trapp Technology prides themselves on being 100% U.S.-based, and that includes our phone support. You can reach our support team from 8:00 AM–9:00 PM EST. If you have a support need outside of those hours, you can reach us through our 24/7 on-call support. All of these support features are included in your cloud hosting at no additional charge. Part of our help desk solution includes a dedicated on-boarding specialist that will assist your move to the cloud.
We’ll take care of facilitating conference calls and make sure you are up and running smoothly. Get instant access with a Windows Remote Desktop Connection. Get in touch with our Cloud Help Desk team by calling 877.942.2568 x3 from 8:00 AM to 9:00 PM EST, or any time.
If you find that you need emergency support, we have an on-call technician that is available 24/7 by calling our support number.
Hi Freek, did you manage to get the HTML Web client work? I'm trying to install that on a virtual machine with a freshly downloaded Windows 2016 Standard Server (February 2018). Unfortunately I get a 'non applicable to your computer' error when I try to install KB4025334.
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I also get the error 'Import-Module: The specified module 'C: Program Files rd-html5-manage RDWebClientManagement' was not loaded because no valid module file was found in any module directory' when I try the 'Import-Module' command line. Could you point me to a solution?